The Association of Fund-Raising Distributors & Suppliers has adopted the following Standards for Professional Practice to enhance professionalism and promote the highest ethical standards in the product fund-raising industry. These Standards are in accordance with the AFRDS Code of Ethics.
Professional Standards for All AFRDS Members
- Members shall bring credit to the product fund-raising industry through all of their actions.
- Members shall comply in spirit as well as to the letter of all applicable local, state, provincial and federal law.
- Members shall act according to the highest standards set forth in the AFRDS Code of Ethics.
- Members shall market products, programs and services that are in the best interests of student and volunteer sellers.
- Members shall be responsible for the actions of their employees and/or sales persons, including independent contractors.
- Members shall represent themselves clearly and accurately to all entities within and outside of the product fund-raising industry.
- Members shall not make untrue or misleading statements about competitors or other companies operating within the product fund-raising industry.
- Members shall not engage in unfair or deceptive business practices.
- No member shall knowingly interfere with the contractual relationships of any party or entity.
Professional Standards for Working with Non-Profit Organizations
- Members shall keep the safety of children involved in fund-raising campaigns as a prime concern.
- Members shall present products, programs and services accurately and completely, and in no way take advantage of a fund-raising project leader’s possible lack of expertise or experience.
- Members shall not use profit percentage figures in a misleading fashion.
- Members shall disclose to prospective customers which goods and services are included in the total program package and which are not.
- Members shall provide services and goods as promised.
- Members shall be fair in settling disputes over price or merchandise.
- Members shall be sensitive to the potential negative impact on students or volunteers of placing undue emphasis on sales incentives.
- Members shall not engage in practices or activities that could degrade the industry in the eyes of children, parents or project coordinators.
Professional Standards for Supplier/Distributor Relationships
- Suppliers shall deliver to distributors products identical to, or of equal quality to, those sent for sampling.
- Suppliers shall not substitute merchandise without consulting the distributor.
- Distributors shall not use one manufacturer’s printed literature to sell merchandise, and then deliver merchandise of another manufacturer.
- Distributors shall pay for merchandise within agreed terms.
Professional Standards for Supplier/Broker Relationships
- Suppliers shall make a full and honest accounting of all sales and commissions.
- Brokers shall inform suppliers of any potential conflicts of interest resulting from a broker’s representation of similar products from other suppliers.
- Brokers shall protect the interests of its customers by researching prospective suppliers’ ability and willingness to meet the unique supply demands of the fund-raising market.
- Brokers shall not be party to any transaction that is not fair to the broker’s suppliers and distributors.
Professional Standards for Broker/Distributor Relationships
- Brokers and distributors shall not disclose mutually shared, privileged information to unauthorized parties.